Last updated: 26 December 2025
At Divinear, customer satisfaction is important to us. We take great care in delivering premium jewellery products, and we encourage you to read this Refund & Returns Policy carefully before placing an order on https://divinear.com.
This policy applies to all purchases made through our WooCommerce-powered store.
1. Return & Exchange Eligibility
You may request a return or exchange within 14 days from the date of successful delivery, subject to the following conditions:
- The product must be unused, unworn, and in original condition
- Original packaging, tags, and invoice must be intact
- The item must pass quality inspection after return
Returns that do not meet these conditions may be rejected.
2. Non-Returnable Items
The following items are strictly non-returnable:
- Worn or used jewellery
- Products damaged due to customer mishandling
- Items returned without original packaging or tags
Strict Policy: Once jewellery is worn, it cannot be returned or refunded under any circumstances.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged during transit
- Defective
- Incorrect (wrong product delivered)
You must notify us within 48 hours of delivery.
Mandatory Proof Requirement
- A clear unboxing video showing the sealed package being opened
- Supporting photos (if requested)
⚠️ Without valid proof, the return or refund request may be declined.
📧 Email: divinearjewell@gmail.com
4. Return Process (Step-by-Step)
Step 1: Raise a Return Request
Email us at divinearjewell@gmail.com within 14 days of delivery with:
- Order ID
- Reason for return or exchange
- Unboxing video / photos (mandatory for damaged or incorrect items)
Step 2: Approval Confirmation
Our team will review your request and respond within 2–3 business days with approval or rejection.
Step 3: Ship the Product
Once approved:
- Ship the product to the return address provided by our team
- Ensure secure packaging to avoid damage in transit
- Return shipping cost is borne by the customer
- We currently do not offer reverse pickup
Step 4: Quality Check
After receiving the product, we inspect:
- Usage condition
- Damage
- Packaging integrity
Step 5: Refund or Exchange Processing
- Refunds will be initiated after inspection approval
- Exchanges will be dispatched after the returned product passes inspection
5. Refund Policy
- Refunds are issued to the original payment method
- Processing time: 7–14 business days after inspection approval
- Shipping charges (if any) are non-refundable
- For personal returns, courier costs are not reimbursed
6. Return Shipping Responsibility
- Return shipping is paid by the customer
- Customer is responsible for safe packaging and courier selection
- Divinear is not liable for lost or damaged return shipments
7. Cash on Delivery (COD)
- COD is currently not available
- Once introduced, COD orders will be refundable subject to this policy
8. Product Appearance Disclaimer
- Minor color variations may occur due to lighting, photography, or screen resolution
- Such variations are not considered defects and do not qualify for returns or refunds
9. Policy Enforcement
Divinear reserves the right to:
- Reject any return that fails inspection
- Refuse service in cases of misuse or policy abuse
- Update this policy at any time without prior notice
10. Contact Information
For any return, refund, or exchange queries:
Divinear
🌐 Website: https://divinear.com
📧 Email: divinearjewell@gmail.com
🇮🇳 Operating Country: India